bbje's Privacy Policy
Your personal information is very important to us. Here is a full description of how bbje collects, uses, and keeps your data secure.
Introduction & Scope
This Privacy Policy ("Policy") applies to all services, websites, and applications of the bbje platform. By using the bbje website or creating an account, you are considered to have accepted all the terms of this Policy.
bbje operates a safe and reliable online gaming platform for players in Bangladesh. We believe that personal privacy is a fundamental right, and to that end we are committed to ensuring the highest level of protection for your data.
Important: This Policy may be updated from time to time. We will notify you at your registered email address of any significant changes. Please visit this page regularly for the latest updates.
This Policy applies only to information collected through the bbje platform. bbje is not responsible for the collection or use of personal information by any third-party websites or services.
Information We Collect
We collect various types of information when you create an account and use services on bbje. This information is used to improve the quality of our services and enrich your experience.
2.1 Information You Provide Directly
When you register with bbje or use our services, we may collect the following information:
- Full name, date of birth, and identity-related information
- Email address and mobile number
- Address and country of residence
- Payment information — such as bKash, Nagad, Rocket, or bank account details
- Documents required for identity verification (where applicable)
- Any information or communications provided through customer support
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser information and operating system
- Time of site access and session duration
- Game play history and transaction records
- Information collected through cookies and similar tracking technologies
Use of Information & Purpose
bbje uses your information only for lawful and specific purposes. The main purposes for which we use your information are described in detail below:
Account Management
Your information is used to create, verify, and secure your account. This includes confirming your identity and preventing unauthorized access.
Processing Financial Transactions
Your payment information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer, and to ensure the security of transactions.
Customer Support
Your contact information is used to properly resolve your complaints and requests, and to provide effective support via 24/7 live chat and email.
Security & Fraud Prevention
Your activity information is monitored to maintain platform security, detect fraud, and ensure responsible gaming.
Service Improvement
By analyzing your usage patterns, we improve our platform, game categories, and overall experience.
Communication & Notifications
Your contact information is used to send important account-related updates, bonus offers, and promotional information (subject to your consent).
Information Disclosure & Third Parties
bbje never sells your personal information to third parties for commercial purposes. However, in certain limited circumstances, necessary information may be shared with the following parties:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These parties process your information only in accordance with bbje's instructions and under strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose necessary information to authorities to comply with court orders, regulatory directives, or applicable law. In such cases, we provide only the minimum information required.
4.3 International Data Transfers
Your information may be stored on servers located in various countries as required for the operation of our technical infrastructure. In such cases, we ensure that data protection always meets the standards described in this Policy.
Our Commitment: bbje never sells or transfers your personal information to marketing agencies, advertisers, or unrelated third parties.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the bbje website. These technologies help improve your browsing experience and ensure the proper functioning of the platform.
5.1 Types of Cookies
- Essential Cookies: These cookies are essential for maintaining your login state and ensuring security. Disabling them will prevent the platform from working properly.
- Functional Cookies: These cookies are used to remember your preferences, such as language and other settings.
- Analytics Cookies: This information is used to understand platform usage patterns and to improve services.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies will prevent some key features of bbje from working properly.
Data Security Measures
bbje has put in place industry-standard technical and administrative measures to ensure the highest level of security for your data. The key features of our security infrastructure are outlined below:
- SSL Encryption: All your data is protected through SSL (Secure Socket Layer) encryption technology, which keeps data transmission secure.
- Data Encryption: Stored sensitive information is kept in encrypted form to prevent unauthorized access.
- Restricted Access: Only staff who need access to specific information can access it. All staff receive privacy training.
- Regular Audits: Our security systems are regularly tested and updated to keep your data protected from the latest cyber threats.
- Secure Servers: All our data is stored in secure data centers with both physical and digital security measures in place.
While we take every precaution, it is not possible to guarantee 100% security on the internet. In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps.
Data Retention & Deletion
bbje retains your information only for as long as it is necessary. We follow the criteria below when determining how long to retain data:
7.1 Active Accounts
We retain your information for as long as your account is active and keep all information required to provide services up to date.
7.2 After Account Closure
Even after an account is closed, some information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce our terms. After that period, the information is securely deleted or anonymized.
7.3 Data Deletion Requests
You may request that your account information be deleted. Please note, however, that due to legal obligations, some information may not be possible to delete immediately.
Your Rights & Choices
As a user of bbje, you have certain important rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you. You can contact support to request a copy of your information.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you have the right to have it corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, although this may be limited where legal obligations apply.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. You can opt out of marketing communications at any time.
Data Portability
You have the right to receive a copy of the information you have provided in a structured, commonly used format.
Withdrawal of Consent
Where data processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights or to make any request regarding your information, please contact our support team.
Protection of Minors
bbje strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect any personal information from minors.
If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information. If you believe a minor is using our platform, please contact us immediately.
Age Verification: By creating an account, you confirm that you are 21 years of age or older. We may request identification documents for age verification if required.
Policy Changes & Updates
bbje reserves the right to change or update this Privacy Policy at any time. We will notify you of any significant changes in the following ways:
- A notification will be sent to your registered email address.
- An update notice will be clearly displayed on this page of the website.
- You may also be notified of important changes via live chat.
If you continue using the platform after the updated policy is published, that will be considered your acceptance of the new policy. If you object to any policy change, you may contact us or request that your account be closed.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are available 24/7 to help.
Live Chat
Get instant support in Bengali and English via 24/7 live chat.
Send privacy-related requests: [email protected]
Learn More
Visit our Terms & Conditions and Responsible Gaming page.